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Frequently asked
Questions

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About Island Way & Our Products

Island Way sorbet is a premium, all-natural fruit sorbet with a touch of cream served in real fruit shells such as coconut, orange, pineapple, and more. It’s a refreshing dessert perfect for any occasion.

Island Way combines real fruit, premium ingredients, and nature's own packaging to create a dessert experience unlike any other. Each fruit shell is carefully selected and filled with delicious dessert made with fruit at peak freshness, creating a fun and memorable treat for any occasion.

Yes, they're made with real frozen lemon pieces, so the lemon's naturally tart flavor shines through. The result is reminiscent of the sour candies of your childhood, with the refreshing nostalgia of a classic lemonade stand.

Our chocolate comes from a world-renowned supplier in Belgium. The chocolate is carefully selected to complement the fruit, allowing its natural flavor to shine through while adding a rich, indulgent finish.

Not at this time. Our signature fruit shells are part of what makes Island Way such a unique dessert experience! We always appreciate hearing what products our fans would love to see next, so thanks for the suggestion

Where to Buy & Product Availability

Your next taste of paradise is closer than you think! Island Way is available at select grocery stores, wholesale clubs, restaurants, and resorts across the U.S. and internationally. Visit our Store Locator to find Island Way near you, or order online at islandway.com.

Product availability varies by retailer and season. If your favorite isn't in stock, check another nearby retailer using our Store Locator, or ask your local store manager if they can order it. For purchases made on islandway.com, please check back in about 1–2 weeks for an update.

Please check our Store Locator for the most up-to-date information on product availability.

Some of our flavors are available in mono packs (single-flavor packs)! Availability varies by flavor and retailer, so check our website for current availability and visit your local stores to see what they carry. You can also check with your store manager about specific mono pack options. If your favorite flavor isn't available as a mono pack yet, we'll continue sharing requests like yours with our team.

Yes. We proudly offer our products worldwide. Island Way is sold in the U.S., Canada, the Middle East, Australia, Japan, and many other markets. For more information on international wholesale opportunities, please contact sales@islandway.com.

Ordering Online & Shipping

Yes. We offer four flavors shipped in bulk: Heavenly Coconut, Pomegranate Lemon, Passionate Mango, and Red Berry & Ruby Grapefruit. Each order is shipped in a cooler with dry ice to maintain product quality during transit. Please refer to our flavor list for more details.

Keep sorbets frozen at all times until ready to serve. Store at 0°F (-18°C) or below for best quality.

Ingredients, Allergens & Dietary Info

Yes. All Island Way products are certified gluten-free by the GFCO. Please check the ingredient statement and allergen information on each package for the most up-to-date product details.

Some Island Way varieties are vegan, while others contain dairy ingredients. Please check the ingredient statement on each package to confirm the ingredients for your favorite product.

Our sorbets contain dairy. We start with a traditional sorbet recipe that's gluten-free and cholesterol-free, making them a refreshing choice for a variety of dietary lifestyles.

Yes. Most Island Way products include a touch of cream for extra indulgence, but our Tropical Mango sorbet, Lemonade Bites, and dark chocolate covered bites are dairy-free. Check the ingredient statement on each package for details.

Island Way sorbets contain milk. Please read the ingredient statement carefully on the back of each product if you have any allergen concerns. For specific questions about a product or the facility in which it was produced, please contact our Customer Care team at info@islandway.com.

Milk Chocolate contains dairy and soy. Dark Chocolate contains soy and is produced on the same line as dairy; the line is thoroughly cleaned between milk and dark chocolate production to remove allergen traces. Please check the ingredient statement and allergen information on the package for the most up-to-date product details.

Peanuts are not processed in our manufacturing facility.

Yes, our facility is egg-free.

Yes. All products are certified kosher by the Orthodox Union. Our sorbets are OU-D certified.

Yes. Island Way uses non-GMO ingredients.

Yes. We use rBST-free milk and cream in products that contain dairy.

Peanuts are not processed in our manufacturing facility.

The only tree nut used in our facility is coconut.

Storage & Serving Tips

Keep sorbets frozen at all times until ready to serve. Store at 0°F (-18°C) or below for best quality.

For the best texture and flavor, allow sorbets to thaw for 2–3 minutes at room temperature before enjoying.

For the best quality and safety, we don't recommend consuming products that have completely melted and refrozen. If possible, return it to the retailer and contact us so we can help make things right.

Packaging & Fruit Shells

Nope!
While our real fruit shells are nature’s perfect packaging, they’re not meant to be eaten. Think of it like an orange peel — it’s beautiful, natural, and protects the fruit inside, but you wouldn’t eat the peel. We use real fruit shells to create a one-of-a-kind dessert experience that brings a little taste of paradise to your freezer.

Because our fruit shells are a natural product, their size can vary. You may notice that individual fruit shells are different sizes, but you will always receive the amount of product you paid for.

Sustainability & Recycling

Yes. Island Way cartons and plastic films are recyclable. The real fruit shells are compostable.

Wholesale, Retail & International

We'd love to see Island Way in more freezers! Ask your local grocery or club store manager about placing a special order or adding Island Way to their next order. You can also visit our Store Locator to learn more about where we're available.

Order Issues & Product Concerns

That's definitely not the Island Way experience we want you to have. We're sorry! Please send us your receipt, UPC code, and a photo of the package if possible. We'll investigate and send you a complimentary coupon.

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Connect with Us

Whether you’re a curious customer tasting your way through our flavors, a retail partner thinking of bringing Island Way to your shelves, or someone wanting to know more about our hand-crafted frozen treats, drop us a message. We’d love to hear from you.

info@islandway.com

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